Refund policy

Return & Refund Policy

Thank you for shopping at Gen Z! We aim to deliver quality products and excellent service. If you’re not completely satisfied with your order, we’re here to help.

Returns

Returns are accepted within 7 days of delivery Items must be:

Unused
In original packaging
In the same condition as delivered
Proof of purchase is required (order number or receipt).

Refunds

Once your return is received and inspected, we’ll notify you by email.
If approved, your refund will be processed within 7 working days.
Refunds are issued to the original payment method or via bank transfer in Pakistan.

Exchanges

Exchanges are only offered for damaged, defective, or incorrect items.
Request must be made within 7 days of delivery.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
If eligible, we will coordinate a free return or replacement.

How to Initiate a Return

Email us at Query@Genzofficialstore.com with your order number and reason for return.
We’ll provide return instructions within 24–48 hours.
Send your item back as directed and wait for confirmation.

Need Help?

📧 Email: genztheofficialstore@gmail.com
📞 WhatsApp/Call: +923044624994